Hilton Garden Inn Fredericton Downtown is looking for a full-time Guest Services Agent to join our team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest-related concerns, and are adaptable to changing demands, this opportunity will allow you to grow and develop your skills!

Responsibilities:

• Assist with the daily operations of the Guest Service Department ensuring that every guest internal and external receives prompt and courteous service
• Maintain room security through effective policy and procedures regarding key control, guest check-in, and handling incoming telephone calls
• Ensure effective check-in and check-out procedures are followed for details and standards
• Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, suites, rooms, packages, etc . are delivered upon
• Actively participate in the prompt and courteous handling of all guest requests, including but not limited to: check-in, check-out, reservations, telephone messages, inquiries, luggage, billing issues, and no-show complaints
• Effectively communicate with co-workers as needed, to ensure that guest expectations are exceeded
• Maximize room revenue by following revenue management strategies and techniques as directed by the Guest Services Manager
• Follows shift checklists to ensure all duties are completed in a timely manner
• Must maintain proper balance and knowledge of daily transactions and float responsibilities*

Qualifications:

• Able to work as a team player
• Highly organised and time efficient
• Related experience with Front Desk operations an asset
• High proficiency in operation of computers, experience using the Opera reservation system an asset
• Able to handle difficult situations, accommodate special requests
• Professional in appearance and demeanour
• Excellent communication skills
• Able to maintain a flexible work schedule, including evenings and weekends
• Able to work effectively in a fast paced environment with minimal supervision
• Must be able to speak both official languages, additional languages would be an asset

Job Types: Full-time, Permanent
Pay: $18.84 per hour

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Life insurance
• On-site gym
• On-site parking
• Store discount
• Vision care
• Wellness program

Work Location: In perso

• Assist with the daily operations of the Guest Service Department ensuring that every guest internal and external receives prompt and courteous service
• Maintain room security through effective policy and procedures regarding key control, guest check-in, and handling incoming telephone calls
• Ensure effective check-in and check-out procedures are followed for details and standards
• Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, suites, rooms, packages, etc . are delivered upon
• Actively participate in the prompt and courteous handling of all guest requests, including but not limited to: check-in, check-out, reservations, telephone messages, inquiries, luggage, billing issues, and no-show complaints
• Effectively communicate with co-workers as needed, to ensure that guest expectations are exceeded
• Maximize room revenue by following revenue management strategies and techniques as directed by the Guest Services Manager
• Follows shift checklists to ensure all duties are completed in a timely manner
• Must maintain proper balance and knowledge of daily transactions and float responsibilities