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Guest Services Agent at IHG Career

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Front Desk Operations, Guest Relations, Communication Skills, Service Excellence, Interpersonal Skills, Attention to Detail, Proactive, Team Player, Problem Solving, Bilingual Communication, Cashiering, Customer Engagement, Loyalty Development, Knowledge of Opera, Microsoft Office Suite

Industry

Hospitality

Description

Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Agent at Kimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions – managing the activities of front office operations to ensure that guests receive prompt, professional attention and personal recognition. A little taste of your day-to-day Every day is different, but you’ll mostly be: Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty Performing all activities relevant to Front Desk, Guest Relations and Guest Service Centre such as check in/check-out, lobby duty, cashiering and handling all incoming calls Developing and maintaining strong guest relations to ensure loyalty among IHG One Rewards Members Mastering various communication channels to ensure guests’ requests are promptly and professionally handled Maintaining intimate knowledge of departmental standards and procedures What we need from you A minimum of 1 year of experience in a hotel front office or guest services is preferrable A bachelor’s degree in hotel management or equivalent Proactive, agile, creative, charming and joyful Great team player with strong service mindset, excellent interpersonal and communication skills Always striving for service excellence, anticipatory, discreet and detailed-oriented Have experience in using Opera, Microsoft Office Suite, Quore, JDS is an advantage Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus

Responsibilities

As a Guest Services Agent, you will manage front office operations to ensure guests receive prompt and professional attention. You will create memorable experiences that inspire guest loyalty and maintain strong guest relations.