• The Emory
• Guest Experience and Services
• Full time
  A fantastic opportunity has arisen for a passionate and motivated Guest Services Agent to join the opening Guest Services team at The Emory.
  The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The Emory will be an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group’s global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 60 extraordinary suites set over 8 floors and a spectacular penthouse occupying the entire 9th floor.

ENTRY REQUIREMENTS

Successful candidates for the Guest Services Agent opportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service.
We anticipate applicants will have previous experience within Reception or Guest Relations and will have worked in a similar role within a luxury hotel environment.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

MEMORABLE EXPERIENCES

• Preferential room rates per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.
• Terms and conditions apply to all benefits.

MAIN DUTIES & RESPONSIBILITIES

As a Guest Services Agent, you will be providing the most welcoming and accommodating service to all guests. You will communicate in a professional and friendly way with all relevant departments.

MAIN RESPONSIBILITIES OF THE ROLE INCLUDE BUT ARE NOT LIMITED TO:

• Perform check-in and check-out in accordance to The Emory standards.
• Aid and assist guest throughout their stay in a friendly and professional manner, passing any complaints to the Guest Services Supervisor.
• Check the arriving reports and highlight any special requests then email the lists to all the relevant departments.
• Promote guest awareness of hotel facilities.
• Assure that all direct bills are complete and accompanied by back up.
• Answer all guest queries to the utmost professional and friendly manner.
• Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA and Forbes standards at all times.