Guest Services Agent at Minor International

Surat Thani, Surat Thani, Thailand -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Front office operations, Communication skills, English fluency, MS Office, Property Management Systems, OPERA Cloud, Reservation management, Guest registration, Conflict resolution, Hospitality management

Industry

Hospitality

Description

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Anantara Bophut Koh Samui Resort invites you to savour unforgettable getaways in the glittering Gulf of Siam. Stylish sunlit rooms and spacious suites surround a palm-shaded pool, just steps from the sand. Step into a majestic sanctuary and indulge in blissful treatments at the Bill Bensley-designed spa. Leave the little ones to have a blast at the kids' club while you savour fresh flavours from land and sea at Full Moon restaurant, overlooking the ocean. Spend lazy days by the pool or stroll to nearby Fisherman's Village for a taste of local culture, with dazzling fire shows and a sizzling culinary scene. Job Description Job Description The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. Qualifications Qualifications A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English is required Be able to work shifts, weekends and public holidays Computer skills in MS Office; experience with current Property Management Systems (OPERA Cloud) is preferred Additional Information Thai Nationality Only. Company Location: Anantara Bophut Koh Samui Resort

Responsibilities

The guest service agent is responsible for managing reservations, greeting guests, and handling check-in and check-out procedures. They also address guest inquiries and requests to ensure a high level of satisfaction throughout their stay.