A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

QUALIFICATIONS

• Strong customer service skills and experience in a front desk role
• Previous hotel experience is essential
• Proficiency in handling multi-line phone systems
• Ability to provide exceptional guest services
• Knowledge of hospitality standards and practices
• Multilingual or bilingual abilities are a plus
• Excellent phone etiquette and communication skills
• Class 5 drivers license in preferred
  Job Types: Full-time, Part-time
  Pay: From $15.80 per hour

Additional pay:

• Overtime pay
• Tips

Benefits:

• Discounted or free food
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Night shift
• Weekends as needed

Work Location: In person
Expected start date: 2025-04-2

• Perform the audit procedures each night and provide required reports
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary
• Drive the hotel shuttle when neede