Experience:

• Customer service: 1 year (preferred

Ø Promote a positive image of the property to guests and be friendly and courteous at all times when interacting with guests and employees.
Ø Maintain knowledge of all aspects of the resort including rooms, rates, packages, accessibility features, events, and promotions.
Ø Communicate with other resort departments to provide guests with information, and address guest requests promptly and efficiently.
Ø Organize all aspects of a guest’s experience with the resort including making reservations, blocking rooms, checking in and out, processing cancellations, dealing with payment issues, responding to requests, and handling complaints
Ø Act as the main hub of communication for the resort including receiving and transferring calls, responding to emails, and being present at the desk for arriving guests.
Ø Possess proficient knowledge of Microsoft Word, Outlook, and Excel, and of credit and cash handling practices, as well as possessing the ability to adapt to new and advanced computer systems.
Ø Promote and maintain a safe and healthy work environment adhering to the legislation set out by Occupational Health and Safety, including reporting accidents or injuries and completing incident reports
Ø Perform other duties as required
Job Type: Full-time
Pay: From $18.00 per hour

Additional pay:

• Overtime pay

Ability to commute/relocate:

• Grand Bend, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person
Expected start date: 2025-07-0