POSITION SUMMARY

Reporting to the Guest Services Manager the Guest Services Agent will ensure an optimal guest experience through the highest quality of customer service. The Guest Services Agent promotes a positive image of the property to guests, and accommodates guests during their stay in an attentive, courteous and friendly manner. Seeking candidates who are able to commit to a minimum of 6 months, year-round long-term positions available. Compensation includes a bonus upon contract completion.

QUALIFICATIONS

-Great customer service skills, communication skills and organizational skills.
-Ability to work well unsupervised, at a fast pace while maintaining quality standards.
-Highly responsible and reliable.
-Proficient in English both verbally and in written work.
Here at Ocean Village we have a fantastic team of fun, friendly + hardworking staff!
Staff accommodation provided to the right candidate.
Job Types: Full-time, Permanent, Fixed term contract
Contract length: 12 months
Pay: $19.00-$21.00 per hour

Benefits:

• Casual dress
• Company events
• Housing allowance
• On-site parking
• Store discount
• Wellness program

Work Location: In perso

-Provide 5-star customer service to all guests.
-Acknowledge and greet guests with a warm and friendly greeting.
-Maintain a high level of customer service at all time.
-Answer phone calls, return voicemails and respond to guest emails in a professional, courteous manner.
-Checking guests in and out.
-Resolve complaints - if a complaint cannot be resolved then forward to the appropriate member of the management team to follow through.
-Stay up to date on local knowledge, attractions, events and amenities.
-Ensure professional + clean presentation of front and back offices at all times.
-Work closely, and maintain good communication with the other departments to ensure guest satisfaction.
-Computing bills and obtaining payments accurately, as well as maintaining a small retail space.
-Perform other job-related duties and special projects assigned.