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Guest Services Agent at Onni Seymour Street Development LP

Vancouver, BC V5K 0A3, Canada -

Full Time

Start Date

Immediate

Expiry Date

16 Nov, 25

Salary

21.0

Posted On

17 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Hospitality

Description

How To Apply:

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Responsibilities

Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible
Remain proficient in all programs required to manage hotel and residential desk needs
Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions
Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures
Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager
Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garage
Process packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
Coordinate the storage room by storing and retrieving guest luggage and packages
Provide basic trouble-shooting support for in-room hotel services such as Internet, TV, and movies
Communicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible