WHAT’S IN IT FOR YOU?

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The only luxury hospitality group to be awarded Great Place to Work® Canada
• The opportunity to have fun at work alongside passionate hoteliers
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Complimentary duty meal in our colleague dining room
• Complimentary hotel stay for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• 30% reimbursement of TransLink monthly pass or YVR Employee Parking pass
• Full wage of $31.20/hr following the successful completion of probationary period
  Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Service focused personality is essential; experience is an asset
• Able to handle a multitude of tasks in a fast-paced, ever-changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous customer related experience an asset
• Must be flexible in terms of working hours - regular coverage of overnight shift
• Ability to handle cash effectively and with accuracy
• Prior experience working with Opera Cloud or a related system
• Fluency in English; additional languages are a plus
  Visa Requirements: Must be legally eligible to work in Canada with valid work permit or visa. The hotel is unable to assist candidates in obtaining work authorization in Canada.
  Additional Information

• Consistently offer professional, friendly and engaging service
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow departmental policies, procedures and service standards
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Other duties as assigned
  Qualifications