Guest Services Agent at Resolute Road Hospitality

Bend, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

23.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Customer Service, Problem Solving, Communication, Multitasking, Organization, Tech-Savvy, Hotel Software Operation, Point-Of-Sale Systems, Payment Processing, Local Knowledge, Hilton Honors Promotion

Industry

Hospitality

Description

Description About The Newberry The Newberry isn’t just a hotel—it’s a curated Bend experience. Nestled in the heart of downtown, we’re a part of Hilton’s Tapestry Collection and proudly managed by Resolute Road Hospitality. Our property reflects the beauty, character, and adventure of Central Oregon. Every stay is a story—and our team helps write the first chapter. The Role: Host, Problem Solver, Storyteller As a Guest Experience Guide, you’ll blend front desk service with local insight and a sense of hospitality that goes beyond routine check-ins. You’ll welcome guests, help them discover Bend like a local, and make sure their stay is seamless and story-worthy—from arrival to departure. What You’ll Do Welcome every guest with warmth, enthusiasm, and genuine hospitality Personalize the check-in/check-out experience using Hilton systems Curate and share authentic local recommendations—from hidden hiking gems to craft beer hotspots Promote Hilton Honors with energy and ease Answer guest inquiries and resolve issues promptly and graciously Maintain the charm and cleanliness of the lobby and public spaces Operate front desk systems and process payments with accuracy Assist with pantry and retail sales, showcasing local products when possible Support the front desk team with administrative and service duties Monitor safety and report maintenance needs to ensure a smooth guest experience What You Bring A passion for hospitality and community A calm, confident presence—even on busy days Great communication skills and a warm, approachable demeanor Ability to multitask and remain organized in a dynamic environment Tech-savvy with basic knowledge of hotel software and point-of-sale systems A working knowledge (or excitement to learn!) about Bend and its surroundings Pay & Perks $21-$23/hour Hilton travel discounts & perks Optional daily pay Health, dental, vision & life insurance 401(k) with company match Paid time off & holiday pay Employee assistance & wellness programs A creative, community-centered workplace Why The Newberry At The Newberry, every shift is an opportunity to make someone’s day and show them why Bend is worth discovering. We’re not just greeting guests—we’re welcoming them into our story. Requirements 116RRHRDMNB

Responsibilities

The Guest Experience Guide will welcome guests warmly, manage check-in/check-out using Hilton systems, and personalize stays by sharing local insights about Bend. Responsibilities also include answering inquiries, resolving issues promptly, maintaining public space cleanliness, and processing payments accurately.