Guest Services Agent at Trailborn Hotel Management LLC

Mendocino, California, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

20.0

Posted On

02 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Communication, Microsoft Office, Conflict Resolution, Multi-tasking, Prioritization, Attention To Detail, Hotel Reservation Systems, Spanish Language, Professionalism

Industry

Hospitality

Description

ABOUT OUR ROLE We are seeking a highly motivated and customer-oriented Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future. ESSENTIAL FUNCTIONS * Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately * Answer guest inquiries and provide information about resort facilities, services, and local attractions * Handle guest complaints and resolve issues in a timely and satisfactory manner * Assist guests with luggage, transportation, and other requests as needed * Maintain a clean and organized front desk area and lobby * All other duties as assigned QUALIFICATIONS Minimum Qualifications: * Excellent communication and interpersonal skills * Ability to work flexible hours, including weekends and holidays * Proficient in Microsoft Office and basic computer skills Preferred Qualifications: * Previous experience in customer service or hospitality role * Fluent in a second language, preferably Spanish * Familiarity with hotel reservation systems Basic Competencies: * High level of professionalism, able to follow instructions with follow-up, respect, and integrity. * Understand oral and written communications, follow detailed directions, and provide clear instructions/directions. * Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills. PHYSICAL REQUIREMENTS * Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift. * Must be able to move at least 20 pounds up to 5 feet high without another person's aid. * Must be able to assist guests with luggage and set up event rooms ABOUT OUR BENEFITS Company Benefits and Perks Full Time Part Time Seasonal Medical (with company contribution) Eligible - - Dental (with company contribution) Eligible - - Vision (with company contribution) Eligible - - Paid Time Off Eligible - - 401(k) (with company match) Eligible Eligible - Sick Time Eligible Eligible - Employee Dining Discounts Eligible Eligible Eligible Employee Marketplace Discounts Eligible Eligible Eligible SCHEDULE Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. PAY RATE $20.00/Hour JOB STATUS Regular Full Time FLSA Non-Exempt EQUAL EMPLOYMENT OPPORTUNITY Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. If you require assistance or an accommodation due to a disability, please inform us during your application process. The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.

Responsibilities

The Guest Services Agent serves as the primary point of contact for guests, managing check-ins and handling inquiries or complaints. They are responsible for ensuring a positive guest experience and maintaining the organization of the front desk and lobby areas.