Guest Services Agent at Ventia

Puckapunyal, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

70599.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Booking Management, Record Keeping, Coordination, MS Office Proficiency, Communication, Hospitality, Accommodation Services, Cleaning Services, Security Clearance Maintenance, Safety Compliance, Liaison

Industry

Facilities Services

Description

In partnership with the Australian Defence Force, we are seeking a Guest Service Agent to join our team at Puckapunyal Defence Base. Join Ventia in Supporting Australia’s Defence Community Ventia is a long-standing partner of the Department of Defence, providing integrated Defence infrastructure and asset management support services. As part of our Defence Base Services contract, Ventia has proudly delivered essential services across military bases nationwide for a decade. We help create safe, efficient, and supportive environments where Defence personnel live, work, and train. What’s on offer Salary: $70,599 Total Fixed Remuneration Tools of the trade: Laptop and mobile phone provided Job Security: Ventia awarded a 6-year Defence Base Services contract with opportunity for further extension Ventia is recognised as a Veteran Employer of Choice by the Australian Government’s Department of Veterans’ Affairs Safety First- At Ventia, we believe that every job should be done right, and that everyone should go home safely at the end of each day. Uniform/PPE supplied. Access to a variety of health and wellbeing initiatives, including discounted health insurance and our employee assistance program. Access to Ventia’s: amazing discounts at over 450 retailers across Australia, including major retail brands About the role As a Guest Services Agent you’ll be the first point of contact to support on-base accommodation services for Defence personnel. This role involves managing bookings, check-ins/outs, maintaining records, coordinating inspections, and delivering excellent customer service. Key responsibilities include (but are not limited to) Fulltime Permanent opportunity working Monday to Friday - 8.00am – 4.00pm Rotating on-call roster to support after-hours accommodation needs Lead the charge in room booking and allocation for personnel posted or transiting through the base Track and manage keys like a vault master (arrival, departure, and safe storage) Coordinate cleaning, maintenance and respond to service requests Keep records sharp: occupancy stats, rank-room reports, logbooks, inventory and condition checks Liaise with leadership to align accommodation with rank and availability Perform quality room inspections to ensure everything is functional and welcoming Welcome deliveries, manage IT programs related to bookings, and assist visitors and trades About you Background in Accommodation, Cleaning services and/or Hospitality Computer skills: Proficiency in MS Office and record-keeping systems Strong communication and customer service skills Respectful and inclusive approach to working with diverse communities You take pride in delivering high-quality work safely and reliably. You follow established procedures, actively look out for your teammates, and understand that safety is a shared responsibility. You contribute to a culture where safety incidents, near misses, and hazards are reported promptly and constructively. Must be eligible to hold a Defence Security Clearance. As a result of this requirement the applicant must be an Australian Citizen undertake and maintain a satisfactory Australian Federal Police check. #BST2026 Safety Commitment At Ventia, safety is more than a priority — it’s our way of working. It is our licence to operate and the foundation of our culture. We foster a community where safe work practices are not just spoken about — they are consistently demonstrated in everything we do. We are committed to maintaining a high-performing, safety-focused environment and seek individuals who actively contribute to this culture. Every team member plays a vital role in upholding our safety standards and ensuring the wellbeing of themselves, their colleagues, and the communities we serve. About Ventia Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate. Diversity Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities. How to apply If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the apply now button. Position Reference Number: 166720

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Responsibilities

The Guest Services Agent acts as the primary contact for on-base accommodation services, managing bookings, check-ins/outs, and record maintenance for Defence personnel. Key duties include leading room allocation, tracking keys, coordinating maintenance, and performing quality room inspections.