Guest Services Assistant - Clinical Support
at
Horder Healthcare
Crowborough, England, United Kingdom
-
Full Time
Start Date
Immediate
Expiry Date
07 Sep, 25
Salary
14285.7
Posted On
07 Jun, 25
Experience
2 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Hospital/Health Care
Description
Responsibilities
Receive telephone calls and forward as appropriate.
Distribute documents etc. to patients/staff.
Carry out ‘meet and greet’ duties on the reception areas, redirecting visitors, patients and staff appropriately in a confident and professional manner.
Contribute to the delivery of a high standard of Customer Care.
Provide clerical, typing and any other support as required by the clinical team.
Work together with other departments within the business to ensure a seamless patient journey.
Filing, faxing, photocopying, distribution and retrieval of patient’s notes in line with Horder Healthcare Records Management guidelines.
Ensure, in conjunction with the Guest Services Manager / Guest Services Coordinator, that annual leave and planned sickness are covered in the Clinical Support team.
To cover other Guest Services Assistants in the absence of a staff member as required.
Record arrival, departure times, and book follow up appointments via IPMs software.
To register, book new appointments and enter insurance details on IPMs.
Proficient in Microsoft Outlook, Word, Excel and data entry including, number accuracy.
To proactively anticipate work load and to prepare ahead accordingly.
Completion of all forms and relevant billing including the invoicing of patients.
Maintain petty cash and petty cash records, reconcile petty cash.
To maintain a good working relationship with all external parties linked with the clinic.
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