JOB SUMMARY

We are seeking a dedicated and enthusiastic Guest Service Assistant to join our team. The ideal candidate will possess a passion for hospitality and a commitment to providing exceptional guest services. As the first point of contact for our guests, you will play a vital role in ensuring a welcoming atmosphere and delivering outstanding customer experiences. Your ability to communicate effectively, will be highly valued in this role.

REQUIREMENTS

• Previous experience in a hospitality or guest services role is preferred.
• Strong communication skills with the ability to engage effectively with diverse guests.
• Excellent phone etiquette and interpersonal skills to foster positive relationships with guests.
• A proactive approach to problem-solving and the ability to work under pressure in a fast-paced environment.
• Familiarity with hotel management software is an advantage but not essential as training will be provided.
• A friendly demeanour and a genuine passion for delivering exceptional service in the hospitality industry.
  Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests!
  Job Type: Part-time
  Pay: From £11.50 per hour
  Expected hours: 15 – 35 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Night shift

Work Location: In person
Reference ID: gsa202

• Greet guests warmly upon arrival and provide them with essential information about the hotel and its amenities.
• To assist in all areas of front and back of house including cooking and bar services for a 24 hour menu.
• Handle guest check-ins and check-outs efficiently, ensuring all procedures are followed accurately.
• Respond promptly to guest inquiries and requests, demonstrating excellent phone etiquette at all times.
• Assist guests with reservations, modifications, and cancellations as needed.
• Maintain an organised front desk area, ensuring that all necessary materials are readily available.
• Collaborate with other hotel departments to ensure seamless service delivery and guest satisfaction.
• Address any guest complaints or concerns with professionalism and empathy, striving for resolution.
• Provide local area information and recommendations to enhance the guest experience.