Job Ref: IBI1009
Branch: Ibis Gloucester
Location: Ibis Gloucester, Gloucester
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 5 days out of 7 each week
Hours per week: 40 hours per week
Posted date: 18/07/2025
Closing date: 20/08/2025

POSITION SUMMARY;

As a Guest Services Assistant, you will be helping out in Reception and Maintenance departments to help maintain the upkeep of the hotel. This can range from assisting maintenance with changing light bulbs in bedrooms to cleaning public areas of the hotel to standard reception duties including email, phone, reports and guest interaction.

KEY ATTRIBUTES / EXPERIENCE

• Good presentation and appearance
• Excellent verbal communication Skills
• Customer care skills
• Working in a team
• Good attention to detail and ability to carry out cleaning duties to a high standard
• Flexible working shifts

Willing to multi skill and support other areas of the hotel as required

• 127 Rooms
• Conveniently located just off the M5 Motorway
• Free on-site parking for all hotel guests
• Pet-friendly hotel, with on-site facilities
• Fogg’s Restaurant serves a choice of international cuisine
• Located just 1.5 miles from Gloucester railway station

• Assisting with general Reception duties to ensure guests are looked after
• Cleaning public areas including guest corridors and toilets
• Continually developing new knowledge and skills to ensure best practice service delivery
• A thorough knowledge and consistent delivery of the company standard operating procedures in the department and a general knowledge of all standards within the hotel
• Knowledge of the Accor product and the organisation
• Ensure the department is always prepared for business communicating and cooperating with all colleagues in all departments
• Ensuring a high standard of personal hygiene and personal presentation at all times
• Work in a safe and tidy manner and to report any hazard, accident, loss or damage to management
• Carry out any reasonable requests as required by a member of management including supporting in other areas of the hotel as required