JOB DESCRIPTION

We are looking for a Guest Services Assistant to support and complete the day to day tasks of the departmental operations and deliver a first class customer service experience for our guests, ensuring the property is safe and comfortable for our residents.
This role is a multi-tasking role where you will be required to be adaptable to ensure that the needs of the residents are always met.

ABOUT US

The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

As a Guest Services Assistant, key responsibilities will include:

• Ensuring the set-up of the buffet offering in the restaurant area for mealtimes for residents
• Adhering to Food Safety and Hygiene practises
• Clearing and sanitising of tables in the restaurant and reception areas
• Maintaining the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition
• Handling any resident queries in a polite and friendly manner
• Ensuring the necessary handover of information is shared with the oncoming shift
• Maintaining clear communication with other departments to ensure minimal impact on resident service
• Receiving and appropriately storing any deliveries
• Assisting with kitchen duties

This is not an exhaustive list but gives an insight to what is involved.