Are you passionate about providing excellent guest experience and looking for a career within the hotel industry? Chester Race Company can offer a driven Guest Services Assistant a permanent full-time contract based in the heart of historic Chester. With excellent benefits, and an attractive 4 on 4 off working pattern, you can immerse yourself in the thrilling world of hospitality, without sacrificing your work-life balance.
If you are successful, you will be responsible for assisting the Hotel Management team in ensuring the smooth running of the hotel as well as providing a fantastic experience for guests in line with IHG and Chester Race Company brand standards.

• Delivering an excellent hotel guest experience
• Conducting guest check-in/ out process
• Encouraging guests to join the IHG rewards programme by selling the benefits of the scheme
• Taking telephone or email reservations and bookings
• Responding to guest queries and emails promptly and fully
• Dealing with the first stage of customer complaints, and resolving or escalating as required
• Ensuring that all public and back-of-house areas (including toilets) are kept clean and clutter-free to IHG brand standards throughout the shift
• Preparing for the following day arrivals and fulfilling requests, where possible
• Maintaining till balances throughout shift, and identifying any discrepancies