GUEST SERVICES ASSISTANT

Location: Woodland Lakes Lodges
Contract: Fixed Term or Permanent
Hours: 20-30 hours per week – weekends required
Remuneration: £12.21 per hour

WHAT WE NEED, IN A NUTSHELL

We’re currently looking for a Receptionist to join our Guest Services Team ensuring we give the best service to all our guests. Guest Services is the main contact point for all guest enquiries and also the key information area for all nature of requirements during their visit.

SKILLS, EXPERIENCE AND QUALITIES YOU’LL NEED

We’ll provide training, but you must:

• You will be using a computer on a daily basis so you will need to be computer literate.
• Experience working within a customer facing role.
• Works well under pressure…a good communicator too
• Customer focused…Friendly & helpful attitude
• Calm and methodical but of strong character…this is a busy place!
• Attention to detail even little ones and high standards

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you. In exchange for your loyalty and hard work we offer high job satisfaction in an environment that is fast moving with a business that is continually developing and evolving.

• Checking our Guests in providing them with all the information they need to know to start their break.
• You will be first point of contact for all our day visitors.
• Checking Guests out and ensuring they enjoyed their stay. Asking for feedback.
• Dealing with general enquiries this could cover a whole spectrum of the Parks operation so a willingness to learn is key.
• Dealing with complaints by finding the right solution for the Guests to enable them to enjoy the rest of their stay.
• Taking bookings and identifying potential sales opportunities.