Guest Services Associate at Emory Healthcare

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Wayfinding, Communication, Paging, Front Desk Coverage, Inventory Management, Wheelchair Maintenance, Emergency Response, Traffic Assistance, Computer Knowledge, IDX Knowledge

Industry

Hospitals and Health Care

Description

Overview Be inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, leadership programs...and more! Description JOB DESCRIPTION: Provides a welcoming and supportive environment for all people entering assigned areas. Provides paging for emergency situations. Greets and acknowledges all patients, guests and employees entering facilities with a smile and appropriate salutation (good morning, good afternoon, good evening). Provides wayfinding information to all guests, including specifics directions to each department within the facility. Communicates services and capabilities of each facility. Responds to incoming calls for directions and related information promptly, effectively, courteously. Provides coverage as needed for the front desk and lobby. Maintains, rearranges, orders, and waters flowers for lobbies and other designated areas. Maintains bulletin boards. Monitors the magazines and lending library. Disburses refunds for the vending machines. Issues tokens and valet parking passes when necessary. Maintains lost and found. Provides paging in emergency situations. Provides information in person regarding patients, staff, and hospital activities to callers or guests. Maintains community information that may be of interest to guests including local restaurants, hotels, banks, transportation, special events, tourist attractions and special events in Atlanta, shuttles, MARTA schedules, etc. Serves as coordinators for the Peachtree Road Race; supplies applications, tee shirts, and volunteers on Race day Maintains complete inventory of brochures, directories, and maps. Inventories, locates, repairs, and cleans wheelchairs. Keeps oxygen and emergency supplies updated and available for immediate use. Keeps the entrance, motor lobby and driveway area of each facility free of trash and debris. Also responsible for maintaining GSA locker/storage room. Completes incident reports involving patients and guests in the motor lobby when necessary. Reports all spills and accidents to the appropriate department. Aids valet service with traffic problems. Assists with safety drills. Has a working knowledge of computers and IDX. Performs other related duties as required. MINIMUM QUALIFICATIONS: A high school diploma or equivalent. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Responsibilities

The role involves providing a welcoming environment, greeting patients and guests, offering wayfinding assistance, and managing various lobby and operational tasks such as maintaining supplies and handling emergency paging. Responsibilities also include managing lost and found, coordinating race day activities, and ensuring the entrance area is clear of debris.