Guest Services Associate at Miral

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Point Of Sale, Communication, Problem Solving, Flexibility, Engagement, Sales, Ticket Sales, Guest Relations, Emergency Response, Queue Management, Promotions Knowledge, Lost And Found Management, Survey Conducting, Teamwork

Industry

Entertainment Providers

Description

At Miral Experiences, we don’t just create jobs — we create extraordinary moments. As part of the visionary Miral Group, we bring to life some of the world’s most iconic attractions, including Ferrari World Abu Dhabi, Warner Bros. World Abu Dhabi, Yas Waterworld, and SeaWorld Yas Island. About the Guest Services Associate Role: * Welcome guests in a friendly and professional manner * Engage each guest as a unique individual and listen attentively to their requests * Manage and maintain queue lanes efficiently * Sell tickets and other products via a computerised Point of Sale (POS) system * Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies * Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control * Maintain awareness and adherence to company’s cash handling policies * Maintain knowledge and awareness of ongoing promotions * Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience * Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue * Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy * Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass * Efficiently manage all guest services operational areas * Manage lost and found counter according to company’s lost and found policy * Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted * Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety * Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW) * Fondly bid farewell to all guests exiting the park Essential: * English proficiency (spoken & written) * Basic computer knowledge * Ability and genuine willingness to entertain/engage guests * Flexibility * High levels of respect and integrity Desirable: * Theme park/water park experience * Higher secondary or equivalent Miral Experiences

Responsibilities

The Guest Services Associate welcomes guests, engages with them to understand their needs, and manages ticket sales and queue lanes. They also handle guest complaints, provide information about attractions, and ensure guest safety.