The Miriam P. Brenner Children’s Museum has been the place for children and families to explore, play, and learn together in our community for more than 25 years! We are looking for talented and enthusiastic individuals to join our team and work to help families safely engage in hands-on fun and experience the power of play. If you have experience in informal education or hospitality or are interested in building these skills, please consider applying today.
Mission: The Miriam P. Brenner Children’s Museum (MBCM) engages children and families of all ages in fun, learning experiences which contribute to their growth and development through play, creation, outdoor exploration, and STEM experiences. MBCM is a 501(c)3 nonprofit organization.
Reports to: Guest Services Team Leader
Position Status: Non-Exempt, part-time, 10-25 hours per week
Pay Rate: $12/hour
Rotating Roles: Guest Services Associates shifts include the following three roles. Training is provided for each role.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

With more than 30,000 sq ft of interactive exhibits, this work requires lots of movement including working in an indoor/outdoor public facility, standing, stooping, dexterity of hands, standing or walking for longer periods of time, regularly lifting up to 25lbs, and working with cleaning products. Noise and activity levels vary at the Museum. Typical days include crowds, noise, and multi-tasking.

MINIMUM QUALIFICATIONS

· Highschool diploma or equivalent
· Excellent communication and interpersonal skills
· Flexible problem-solving skills in a busy, multisensory environment
· Interest in working in an inclusive, community-focused environment
· Able to commit to at least 10 hours of scheduled shifts per week including weekend hours
· Public speaking

PREFERRED QUALIFICATIONS

· Experience using a database or client management system
· Experience using a point-of-sale system
· Ability to work up to 25 hours per week
· Certified in First Aid (preferred) and willing to provide care and direction in emergency situations
· Experience in museums, cultural institutions, childcare, hospitality, or performing arts
· Work experience or academic knowledge of early childhood development and developmentally appropriate practices
· Conversational fluency in more than 1 language.

As a Welcome Host, you are the first face our guests interact with and your personality sets the tone for all the children and families visiting the Museum. You strive to make our guests feel welcome and ready to explore whether they are coming to play, for a birthday party, or a special event! This role will keep you on your toes as you are the staff member that fields guests’ questions, makes quick decisions, and handles money through transactions.

• Joyfully greet and welcome all guests with kindness and respect
• Process cash, credit, and check payments
• Practice active listening and quick problem-solving skills over the phone
• Manage long lines with skill and grace
• Possess strong time management skills
• Communicates clearly with other staff to optimize guests’ experiences and implement safety procedures
• Provide excellent customer service from the initial greeting of party family and guests and throughout their party experience
• Answer questions accurately and with enthusias

Primary Job Duties for the Exhibit Host

• Be a positive, open, and engaging activator of play for visitors of all ages
• Use every visitor interaction as an opportunity for connection, learning, or inspiration
• Prop, re-prop, and re-prop again in the exhibits!
• Animal care including feeding and promoting guest interactions with a small flock of hens in the garden
• Maintain safety and cleanliness throughout the Museum’s campus by closely following sanitation procedures, quickly responding to emergent issues, and staying tuned into and engaged with positive play
• Prepare, set rooms as needed for parties, programs, lunches, meetings
• Prepare props and/or materials for exhibits, activities, programs, and events as well as support educators during scheduled programs and events
• Assist with crowd control during busy operational hours, such as weekends, holidays, and special events.
• Provide assistance to all guests by answering general questions concerning museum offerings, exhibits, and scheduled programs and activities

Primary Job Duties for the Educator

• Teach indoor and outdoor field trip programs to large school groups
• Assist in hands-on classes and class series for all ages
• Lead groups of children in lessons under the guidance of a program instructor
• Initiate positive play in Museum exhibits
• Conduct lessons, activities, and structured play experiences for guests of all ages
• Maintain our classroom and exhibit spaces for tidiness and program preparatio