Guest Services Associate at Wilderness Resort

Wisconsin Dells, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Dependability, Enthusiasm, Record Keeping, Payment Processing, Room Assignment, Reservation Management, Communication, Cash Handling, Guest Interaction, Problem Solving, Attention to Detail, Teamwork, Time Management, Multitasking, Adaptability

Industry

Hospitality

Description

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but out employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join our team! Join the Wilderness Family for a rewarding employment experience! #WeAreFamily The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more! The Guest Services Associate position is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving message, keeping records of occupied rooms, and guest accounts, making and confirming reservations, and presenting statement to and collecting payments from departing guests. This is a part- or full-time position with day, night and weekend availability. Essential duties and responsibilities include but are not limited to: Ensure superior guest services as dictated in Guest Services training. Greet, register, and assign rooms to guests of hotel. Verify guest's credit card, establish how the guest will pay for the accommodations, and if necessary, obtain deposit and a copy of guest's I.D. Keep records of room availability and guest accounts manually or by using computers. Compute bills, collect payments, and make change for guests. Perform simple booking activities such as balancing cash accounts. Issue room keys and direct guests to their room. Review accounts and charges with guests during the checkout process. Post charges for rooms, food & beverage, and all other miscellaneous charges. Transmit and receive messages using telephone, cell phone, or radio. Contact appropriate department when guests have special requests, requirements, or needs. Responsible for cash banks. Communicate with guests and other managers in order to ensure coordination of hotel activities. All other duties as assigned by management. *Wilderness Resort is an Equal Opportunity Employer*

Responsibilities

The Guest Services Associate is responsible for registering guests, assigning rooms, and managing guest accounts. They also handle payments, issue room keys, and ensure superior guest service.