Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.
We are seeking a dynamic and customer-oriented Guest Services Attendant to play a crucial role in providing exceptional service to our valued guests. We are committed to creating a welcoming and entertaining atmosphere for all, and we need passionate individuals to help us achieve this goal.

REQUIREMENTS:

• Must be perfectly bilingual (French and English) and 18 years or older
• Must have a valid work permit or be a Canadian resident
• Must have strong writing skills in French and English
• Excellent communication, interpersonal and organizational skills
• Ability to work independently with minimal supervision as well as within a team setting
• Ability to multitask while remaining calm and professional
• Flexibility to work various shifts, including weekends, evenings and holidays
• Knowledge of MS Office Suite and strong computer skills
  Join our team and become a vital part of an exceptional journey. Here, your unique talents and ambitions will flourish, finding the perfect environment to thrive. Apply today!

Playground est une destination de jeu internationalement reconnue située à seulement 15 minutes en voiture au sud du centre-ville de Montréal, sur le territoire mohawk de Kahnawake. Nous sommes actuellement en expansion, dévoilant de nouveaux espaces de jeu, un hôtel luxueux et des options de restauration spécialisées.
Nous recherchons un Préposé au service aux invités dynamique et axé sur la satisfaction de la clientèle pour jouer un rôle essentiel dans la prestation d’un service exceptionnel à nos précieux invités. Nous nous engageons à créer une atmosphère accueillante et divertissante pour tous, et nous avons besoin de personnes passionnées pour nous aider à atteindre cet objectif.
Horaire: Temps pleine (jeudi, vendredi, samedi, dimanche), Temps partial - disponible les soirs, nuits, fins de semaine.
Doit être disponible pour 3 à 4 semaines de formation de jour

• Greet and assist guests in a warm, courteous and professional manner
• Inform guests about Playground policies and answer their questions
• Answer emails, phone calls and messages in a timely and professional manner
• Sign-up new customers and create new players cards
• Assist guests with merchandise purchases
• Restock department supplies inventory on a regular basis
• Responsible for balancing the cash register
• Monitor lost and found items
• Responsible for remaining knowledgeable of the Daily Tournaments/ Cash Games (Stakes and buy-in amounts)
• Responsible for remaining knowledgeable of all current and upcoming promotions on the gaming floor
• Responsible for enrolling players on Poker wait list
• Knowledge of our Rewards programs to assist players in claiming
• Work with a variety of different departments to assure the best possible service
• Maintain Daily Reports to facilitate proper communication between the Player Services Team as well as Administration and other Departments