Guest Services Captain (Host Lead) at Casa Bonita

Lakewood, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

23.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Experience, Interpersonal Communication, Conflict Resolution, Guest Relations, Staff Coaching, Team Collaboration, Multitasking, Spanish Bilingualism

Industry

Restaurants

Description

Guest Services Captain (Host Lead) Guest Services Captain (Host Lead) Casa Bonita Overview: For 52 years, Casa Bonita has been synonymous with families, fanfare, and fun. Restored to its former glory in 2023, Casa transports guests back to a childlike oasis that is both mysterious and captivating, with an unforgettable dining and entertainment experience that includes live music, shows, games and memories that will last a lifetime. Our team members have a shared passion for being a part of the Casa legacy and are eager to work together to define this exciting new chapter in our history. Compensation Range: $23.00/Hour (This is a tip pool eligible role) Why Join Our Team: * Great earning potential * Affordable medical insurance available * Employer-sponsored dental and vision * Paid vacation and sick time * Exclusive employee discounts at our Mercado store * Career growth opportunities * Employee family meal Summary: As part of the Guest Services team, the Guest Services Captain is responsible for warmly welcoming guests, addressing inquiries, ensuring a seamless arrival experience, troubleshooting issues, and supporting as well as coaching staff to uphold exceptional guest satisfaction throughout their visit. Responsibilities: * Follow established steps of service to oversee host operations * Able to work independently while maintaining clear communication and collaborating effectively with team members * Welcome and engage with all guests to create a memorable experience * Demonstrate a willingness to learn, adapt to feedback, and comply with all company policies and safety regulations * Maintain communication with the Guest Services team and Front of House Manager * Ensure host stand is stocked with menus and any necessary materials * Assist with Premium and special guest accommodations * Actively assist hourly team members throughout the shift and coach them to ensure the highest level of guest experience and adherence to service standards * May assist the department manager with select tasks related to onboarding and training hourly team members * Perform the duties of a Table Assistant and Guest Services Attendant as needed to facilitate the guest experience * Perform other duties or tasks as assigned by any manager or Food & Beverage Director based on business needs Qualifications: * 18+ years of age * Minimum 1+ year of supervisory experience or a similar role * Strong interpersonal and communication skills * Passionate about serving others * Strong conflict resolution skills to provide exceptional service and maintain a positive guest experience * Able to communicate effectively in English * Must have reliable form of transportation and be able to work flexible shifts, inclusive of weekends, days, late nights, and holidays Preferred: * Bilingual in Spanish Physical & Environmental Demands: * Able to distinguish colors and see both up close and at a distance * Able to lift and carry up to 50 pounds * Able to use manual dexterity, gross motor skills, and fine motor skills * Must be able to walk at least 10,000 steps per shift, including stairs, inclines, and declines * Able to pivot, transition between seated and standing positions, kneel, stoop, and lift throughout shifts * Able to work in confined spaces * Comfortable working in loud, distracting environments * Able to multitask and work efficiently with speed, accuracy, and composure in a fast-paced, high-volume restaurant and entertainment venue under pressure Benefits: Casa Bonita also oﬀers a beneﬁts package that includes medical, dental, and vision insurance for full-time employees. Deadline to Apply: 06/05/2026 All job applicants for duties to be performed at Casa must be Colorado residents at the time of application. To apply for this role, please click on the “apply for this position” button below.

Responsibilities

The Guest Services Captain oversees host operations to ensure a seamless arrival experience and high guest satisfaction. They are responsible for coaching staff, managing the host stand, and coordinating with the Front of House Manager.