Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Guest Services Center Agent (Call Center) at Minor International

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, English Fluency, MS Office, Property Management Systems (PMS), Telephone Etiquette, Problem Solving, Front Office Operations

Industry

Hospitality

Description

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description The primary responsibility of a guest service center agent is to provide expertise services in a courteous manner. You are responsible for obtaining guests information by answering telephone calls and transfer calls to other. Maintains and improves quality results by adhering to standards and guidelines. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. Qualifications College Degree or equivalent. Prior experience in hotel front office operations is preferred. A strong focus on customer service. Excellent communication skills; fluency in English is required. Be able to work shifts, weekends and public holidays. Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred. Ability to think quickly and communicate orally with a variety of callers. Additional Information Anantara Siam Bangkok Hotel BANGKOK'S MOST PRESTIGIOUS ADDRESS HIGHLIGHTS A tropical oasis in the most exclusive location 335 rooms and suites Designed with contemporary décor blends with comfortable, elegant furnishings and distinctive Thai elements, creating a luxuriously serene ambience Luxurious city living, plush comforts are enjoyed with views over tropical gardens, the pool or the private golf course Unwind at the hotel with world-class facilities and the services Company Location: Anantara Siam Bangkok Hotel

Responsibilities

The agent is responsible for handling guest inquiries, requests, and telephone calls in a professional and courteous manner. They ensure guest satisfaction by efficiently managing communications and adhering to hotel quality standards.