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Guest Services Center Agent (Call Center) at Minor International
Bangkok, , Thailand -
Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, English Fluency, MS Office, Property Management Systems (PMS), Telephone Etiquette, Problem Solving, Call Handling

Industry

Hospitality

Description
Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description The primary responsibility of a guest service center agent is to provide expertise services in a courteous manner. You are responsible for obtaining guests information by answering telephone calls and transfer calls to other. Maintains and improves quality results by adhering to standards and guidelines. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. Qualifications College Degree or equivalent. Prior experience in hotel front office operations is preferred. A strong focus on customer service. Excellent communication skills; fluency in English is required. Be able to work shifts, weekends and public holidays. Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred. Ability to think quickly and communicate orally with a variety of callers. Company Location: Anantara Siam Bangkok Hotel
Responsibilities
Provide expert and courteous service by handling guest inquiries, requests, and telephone calls. Ensure guest satisfaction by efficiently managing communications and adhering to quality standards.