Guest Services - Comerica Park at Milwaukee Brewers

Detroit, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Customer Service, Communication Skills, Observational Skills, Problem Resolution, Teamwork, Professional Appearance, Attention To Detail, Emergency Response, Guest Engagement

Industry

Spectator Sports

Description

Job Summary: The Comerica Park Guest Service Staff delivers premium service to fans in a friendly, pleasant and professional manner, through various contact points. They provide fans with correct and accurate information, problem resolution, and positive experiences. Key Responsibilities: Communicates clearly and politely to guests’ information regarding parking, transportation, ballpark services and concessions. Proactively address guest needs by answering questions, giving directions and other information regarding the ballpark and surrounding areas. Never avoiding a guest or leaving a question unanswered. Assist Guests in finding solutions that best meet their needs while leveraging all available resources. Responds to and resolve Guests’ questions, concerns, complaints or suggestions in a professional and polite manner. Recognize and respond effectively in emergency situations. Seeks out opportunities to talk with guests & offer them assistance if needed to maintain and enhance existing business. Monitoring private access points and hospitality entrances. Working in and near premium Club spaces, providing a high level of service to guests. Monitor assigned area for cleanliness and safety, addressing concerns with supervisor/management. Assisting with keeping the ballpark clean. Assisting with wheelchair escorts throughout the park. Make it a point to engage with guests and find moments to elevate their experience. Required Knowledge, Skills and Abilities: Strong interpersonal skills and provide excellent customer service. Must be willing to learn about ballpark policies, procedures to effectively communicate with guests, colleagues and management. Strong communication skills to proactively engage with Guests, colleagues and management. Strong observational skills to proactively identify Guest needs and ensure that guests are having a memorable experience. Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations. (Staff will be trained in these areas). Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions. Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience. Must be able to transport guests in a wheelchair throughout the ballpark. Must be able to stand for long periods of time and be exposed to different types of weather (sometimes extreme weather including but not limited to extreme heat or extreme cold). Must be able to work long hours, days, nights, weekends and holidays. Must be able to report to work 2 - 2 ½ hours prior to game time. Guest Service colleagues work on average, 5 – 7 hours per event. Hours are dependent on the length of the baseball game, weather delays, extra innings, etc. Be available to work events beyond baseball, including but not limited to: concerts, private hospitality events, high school baseball games, charity walks. These events take place throughout the year including the baseball off season. Guest Service experience preferred and ability to demonstrate strong Guest-focused engagement throughout the ballpark. Demonstrated success working as a member of a team. Ability to receive feedback and take action when appropriate. Must maintain a professional appearance. Consistently treats all Guests and colleagues with respect and contributes to a positive work environment. Must have reliable transportation. Candidates must be 18 years of age. Background checks will be performed on all candidates offered a position. Must be able to work long hours, weekday days, nights, weekends and holidays. Must be able to work at least 35 games, 50% of holidays, and all concerts per season. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Detroit Tigers. Detroit Tigers is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. PRIVACY POLICY Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world-class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Formed in 1901, and a charter member of the American League, the Detroit Tigers have won four World Series and 11 American League Championships. Since being purchased by the Ilitch family in 1992, the club has made two World Series appearances, established record-setting attendance, and played host to the 2005 Major League Baseball All-Star Game. The Tigers have developed a young core of talent through the Major League Baseball Draft, intentional free agency, and player trades, while implementing a long-term strategy focused on sustainable success. In 2022, Chris Ilitch, chairman and CEO of the Detroit Tigers, hired Scott Harris as the club’s President of Baseball Operations.

Responsibilities

Guest Service Staff must deliver premium, friendly, and professional service to fans across various contact points, providing accurate information and resolving issues. Key duties include proactively addressing guest needs, monitoring areas for safety and cleanliness, assisting with wheelchair escorts, and engaging guests to enhance their experience.