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Guest Services Concierge - P & S Campus at FMOLHS
Monroe, Louisiana, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Interpersonal Skills, Communication Skills, Telephone Etiquette, Basic Computer Skills, Crisis Recognition, Patient Advocacy

Industry

Hospitals and Health Care

Description
The Guest Services Concierge contributes to a great patient experience by providing non-medical care. The Guest Services Concierge will provide a warm, welcoming first impression by providing assistance to all patients and visitors who enter the department. They will facilitate continuous communication with patients, families, team members and Access Care Staff to improve and expedite patient and family centered care. The Guest Services Concierge will recognize potential crisis situations, advocate for security involvement when needed, and act as a liaison between guests and clinical team members. This front-facing role is ideal for entry-level administrative (non-clinical) professionals passionate about customer service in a healthcare setting.
Responsibilities
Provide a welcoming first impression and non-medical assistance to patients and visitors entering the department. Act as a liaison between guests and clinical teams while facilitating communication to improve patient-centered care.