THE SELECTED CANDIDATE MAY BE ASSIGNED TO WORK AT ANY OF THE FOLLOWING ONSITE LOCATIONS:

• College Station Hospital – 700 Rock Prairie Road, College Station
• Rock Prairie Clinic – 800 Rock Prairie Road, College Station
• University Drive Clinic – 1700 University Drive East, College Station
• Plaza Clinic – 900 Rock Prairie Road, College Station
• Brenham Hospital – 700 Medical Parkway Street, Brenham

ABOUT US

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what’s right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

JOB SUMMARY

The Guest Services Concierge provides personalized services to guests and patients following guidelines, policies, and procedures.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience

• Greets patients, families and visitors in a friendly professional manner.
• Answers questions and lists local amenities. These include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies.
• Identifies and reports visitors, guests and patients needs. Resolves customer issues or escalates to supervisor, as required.
• Provides escorts for patients and visitors to hard-to-find hospital areas. Refers patients and visitors to services that address their needs and concerns.
• Maintains standards of customer service excellence.
• Maintains current information and materials regarding facilities, services and local restaurants and attractions.
• Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.