Guest Services Coordinator at Beachside VR

Merritt Island, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

20.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Written Communication, Strong Verbal Communication, Hospitality-First Mindset, Solutions-Oriented Approach, Guest Interaction, Detail-Oriented, High Standard for Cleanliness, Multi-Tasking, Customer Service

Industry

Hospitality

Description

Company Summary Beachside VR is a locally owned vacation rental management company serving Floridas Space Coast. We care deeply about creating great stays for our guests and taking excellent care of the homes entrusted to us by our owners. Our team is hands-on, collaborative, and takes pride in the details that make a stay feel easy and welcoming. We believe clear communication, accountability, and a genuine hospitality mindset make all the difference and were building a team that feels the same. About the position This role blends guest communication with onsite support. As our Guest Services Coordinator, youll support guest experience across all Beachside VR locations by handling calls, emails, and messages, while also completing additional onsite responsibilities at our Merritt Island location. Throughout the day you will be responding to guest communication, completing onsite housekeeping inspections and assisting guests in person. This is a flexible, hands-on position that supports both our remote Guest Experience team and onsite operations. You'll play a key role in making sure guests feel supported, informed, and cared for. What You'll Be Doing Respond to guest communication via email, OTA messaging, text, and phone Act as the onsite contact for guest questions, needs, and issues Complete pre-check-in inspections to confirm homes meet Beachside VR standards Proactively identify potential issues and help resolve them quickly and professionally Communicate clearly with our Guest Experience and Operations teams to ensure follow-through and resolution What Were Looking For Strong written and verbal communication skills A hospitality-first mindset with a calm, solutions-oriented approach Comfortable interacting with guests in person and representing the Beachside VR brand Detail-oriented with a high standard for cleanliness and readiness Able to manage multiple conversations and priorities at once Prior experience in vacation rentals, hospitality, or customer service is a plus Why Beachside VR Youll be hands-on and onsite, making a real impact on the guest experience Clear expectations, strong team support, and structured processes A fast-paced environment where your work directly affects guest satisfaction Opportunity to grow within a growing vacation rental company Compensation & Benefits $20 per hour Two (2) weeks of paid time off (PTO)

Responsibilities

The Guest Services Coordinator will respond to guest communication and act as the onsite contact for guest needs. They will also complete housekeeping inspections and assist guests in person.