Guest Services Coordinator at Commemorative Air Force

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

46000.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Communication, Computer Proficiency, Microsoft 365, Independent Work, Confidentiality, Team Collaboration, Event Support, Front Desk Operations, Inventory Management, Ticket Sales

Industry

Non-profit Organizations

Description

Description General Summary The Henry B. Tippie National Aviation Education Center (NAEC) is located at Dallas Executive Airport. The flagship educational initiative of the Commemorative Air Force (CAF), the NAEC is a dynamic facility that includes a museum, a working aircraft hangar, and classroom spaces. The venue also offers space for rental events The Guest Services Coordinator plays a key role as a forward-facing presence for the museum, special events, and key rental events. The base schedule for the position is Tuesday through Saturday with flexible hours to accommodate some evening and weekend events. This job is a civilian position and does not require military service (including commission and enlistment). Responsibilities · Welcome all visitors to the NAEC during scheduled shifts · Open and operate the front desk on scheduled days including selling tickets and gift shop items · Fulfill online retail orders and maintain inventory of retail supplies · Deliver on-site service and operational support for venue events (including aviation and rental events) · Support the Director of Venue Events with client walkthroughs and event planning coordination Requirements Skills, Knowledge, and Abilities · A welcoming personality with an eagerness to step in and help in all situations · Excellent customer service and interpersonal skills · Effective communication skills, in writing and orally across various media · Solid computer-proficiency skills and abilities, including applications, databases, and Microsoft 365 · Ability to work independently and maintain confidentiality · Willingness to collaborate on projects and work with a team · Interest in World War II and aviation history preferred Education and Qualifications · High school diploma or equivalent · One year experience in guest services, events, or front desk operations · Ability to work a flexible schedule including weekends, evenings, and holidays. Physical Demands · Regularly performs tasks with hands and fingers for grasping and holding objects · Regularly performs office-related tasks at a desk or workstation while sitting, such as: keyboarding, phones, handwriting, filing, etc. · Sometimes pushes, pulls, lifts, and/or carries up to 50 pounds across a distance with or without supportive devices · Frequently stands, walks, bends, stoops, crouches, reaches, climbs, and kneels throughout the workday Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities

The Guest Services Coordinator acts as the forward-facing presence for the museum and various events, welcoming visitors, operating the front desk, selling items, fulfilling retail orders, and providing operational support for venue activities.