Guest Services Coordinator at County of Wake, NC

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

31.99

Posted On

24 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Skills, Staff Coaching, Client Service, Team Building, Communication Skills, Staff Scheduling, Interviewing, Training, Performance Reviews, Crisis Management, Problem Solving, Organizational Skills, Time Management, Empathy, Conflict Resolution, Adaptability

Industry

Government Administration

Description

What You'll Be Doing Looking for a rewarding opportunity to make a difference in Wake County? Join our team as a Guest Services Coordinator! The Emergency Program offered at the South Wilmington Street Center, provides more intense services through the Progressive Housing Program. These men are provided with support either through group interaction or individual one-on-one support from a Social Worker to assist them in obtaining self-sufficiency. These men are guaranteed a bed each day as they progress toward their goals and permanent housing. These men are also provided with 3 meals daily, breakfast, lunch and dinner. Hygiene kits, a shower and laundry access, as well as outreach and engagement services from our staff. The Guest Services Coordinator - South Wilmington Street Center is an intermediary between the Intake Services Team Leader and the Shift Supervisors. This position serves as a shift supervisor on designated or floating shifts as well as assisting the Team Leader with intake operations. The Lead Shift Supervisor assists Shift Supervisors as needed with personnel issues and staff coaching, supervises facility operations in absence of Team Leader and provides communicate with the Team Leader and/or Administrator as necessary in emergencies or when deviation from standard procedures is needed. Essential Functions: Supervise five Shift Supervisors (with one on duty at all times), provide weekly clinical supervision, support Intake Services staff and oversee building operations Interview, hire and train new staff; complete onboarding tasks and create New Hire Plans; coach staff weekly; and lead shift exchange meetings Develop annual work plans, Staff Development Plans and performance reviews NOTE: Work Schedule - Shift Hours : Fri - Mon 7:00 pm - 5:45 am. About Our Team Wake County Department of Housing Affordability and Community Revitalization goal is to ensure that quality affordable housing is available and accessible for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include: Community Revitalization, Development Financing, Homeless and Prevention Services, Emergency Shelter, Support Services and Permanent Supportive Housing. The South Wilmington Street Center (SWSC) offers an array of support services to the homeless citizens of Wake County. The center has 195 beds that are utilized 365 days a year to assist homeless adult males in the community. The Basics (Required Education and Experience) Bachelor's degree Three years of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Degree in Social Work Three years of supervisory experience Experience working with homeless population Experience working in 24 hour facility Proficient in Microsoft Word; familiar with Excel How Will We Know You're 'The One'? Effective supervisory and staff coaching skills Good client/customer service and team-building skills Ability to develop and manage staff schedules Excellent communication skills About This Position Location: South Wilmington St Center Raleigh, NC 27601 Employment Type: Regular Work Schedule: Shift Hours : Fri - Mon 7:00 pm - 5:45 am Hiring Range: 26.16 - 31.99 Market Range: 26.16 - 37.81 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 12/6/2025 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Responsibilities

The Guest Services Coordinator supervises Shift Supervisors and oversees building operations while assisting with intake operations. This role includes interviewing, hiring, training new staff, and providing clinical supervision.