Guest Services Coordinator at Dallas Symphony Association Inc

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Coordination, Decision Making, Microsoft Office Suite, Tessitura, Ticket Processing, Communication, Inventory Management, Organizational Skills, Problem Solving, Event Support, Suggestive Selling, Concierge Services, Email Management, Voicemail Response, Workspace Maintenance

Industry

Performing Arts

Description

Description The Guest Services Center (GSC) Coordinator is responsible for ensuring the efficient operation of the Guest Services Center, which includes assisting part-time ticket representatives in the absence of a manager. This role is key to maintaining a high level of customer service for all DSO constituencies by managing communication channels such as phone, customer service email, walk-up counter sales, and supporting off-site location coordination. The GSC Coordinator is expected to be flexible with their schedule, working weekends as necessary to support concert events and other activities, with hours varying based on event schedules. The position also involves responding to voicemail messages received during non-business hours. Additionally, the GSC Coordinator manages daily ticket printing, mailing, and brochure request fulfillment, and is responsible for maintaining inventory of all ticket-related materials, including ticket stock, will call envelopes, and gift cards. This position also requires maintaining a clean, organized, and efficient workspace in both the department office and storage areas. The GSC Coordinator plays an important role in reporting, following up on, and presenting issues that impact patron service, with a particular focus on website feedback, and collaborates closely with GSC Management and IT to resolve any issues. Duties: Coordinate the efficient operation of phone, email, and counter transactions. Collaborate closely with the Guest Services Manager to ensure timely and accurate processing of all ticket orders and customer interactions. Process ticket orders, provide recommendations through suggestive selling, respond to patron inquiries, and deliver exceptional customer service across all platforms as needed. Serve as a concierge by assisting patrons with directions and information about events within the Arts District. Support seasonal outbound call campaigns and other special projects as assigned. Manage four dedicated customer service inboxes, ensuring all patron inquiries receive a same-day response. Support the Guest Services Manager on concert event days. Maintain inventory and organization of all ticketing-related printed materials, including ticket stock, will-call envelopes, gift cards, and other supplies. Regularly monitor inventory levels and communicate supply needs to GSC Management to ensure continuous availability. Support the upkeep of a clean, organized, and efficient workspace within the department office and storage areas. Coordinate and follow-up with IT on issues affecting department efficiency and patron service. Other duties assigned by Guest Services Management. Requirements High School Diploma required 1 year of Box office or Guest Services experience required Customer Service experience Superior coordination and business process skills Ability to remain calm under pressure with solid decision-making skills Experience with Microsoft Office Suite and Tessitura a plus Must be available to work nights and weekends The Dallas Symphony Orchestra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Dallas Symphony Orchestra is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. EOE- Equal Opportunity Employer

Responsibilities

The Guest Services Coordinator ensures the efficient operation of the Guest Services Center by managing communication channels and assisting ticket representatives. This role is crucial for maintaining high customer service levels and involves coordinating ticket orders, inventory management, and supporting event days.