ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE

As a Guest Services Coordinator, you will play a key role in ensuring a seamless arrival and departure experience for our guests. This role is pivotal in orchestrating the day-to-day operations of the bell desk and delivering exceptional service aligned with Four Seasons standards.

WHAT YOU WILL DO

• Coordinate daily operations of the bell desk to ensure timely and efficient service.
• Act as the primary liaison between Front Office, Concierge, Valet, and Housekeeping to support smooth guest movement throughout the hotel.
• Respond promptly to guest requests, including luggage assistance, transportation arrangements, and special amenities.
• Oversee the storage and retrieval of guest luggage, parcels, and lost & found items.
• Maintain accurate records of all guest interactions and departmental activities.
• Ensure all team members are briefed on VIP arrivals, group movements, and special guest preferences.
• Support the onboarding and ongoing training of bell desk and door staff.
• Handle guest concerns with professionalism and escalate issues when necessary.
• Uphold safety, cleanliness, and presentation standards in lobby and entry areas.
• Promote and embody the Four Seasons service culture at all times.