DESCRIPTION:

In this role, you will serve as a leader for the company in supervising all aspects of the Guest Services Desk. You will oversee vital roles in the deliverance of all desk and ticket administration and staff supervision. You will ensure the back of house operations of the Guest Services desk are set up and delivered in a first class manner. In addition, you will actively sell programs and provide guest information regarding Panorama Mountain Village- events, services, facilities and assist guests with activities, all while having the time of your life!

EXPERIENCE/REQUIREMENTS:

• Post secondary College/University, in relation to recreation or business hospitality preferred.
• Min of 1 year previous hospitality management experience required.
• Administrative experience in systems set up and training.
• Past experience in guest relations and cash handling a must.
• Intermediate to advanced computer skills in relation to Point of Sale systems, Resort ticketing program (RTP) and Microsoft applications.
• Experience in payroll and scheduling at a departmental level.
• Able to work evening and weekends as required.

• To ensure quality daily operation of the Guest Services Desk including system maintenance, training, reporting, staff scheduling, payroll, maintenance of cash control systems
• Be involved in the maintaining of all ticket, season pass, discount cards, and activity products (among others) within our computer system (RTP)
• Maintain system integrity for season passes, lift tickets, and snow cards. Liaison with accounting and Information Technology Departments as required.
• Oversee and drive fulfillment processes and procedures for season passes and discount cards
• You will train front line staff and ensure day-to-day operations are in compliance with requirements and personal experience to deliver the highest reasonable degree of safety, service and guest experience.
• You will supervise the operation of the Activity Centre and the Guest Services Desk during the summer season including facility set up, maintenance, procedures, etc
• Develop and maintain training manuals and resources for staff
• Motivate, train, develop and evaluate Guest Services staff
• Maintenance of inventories of required items. Work with the Manager to put the systems in place to ensure proper inventories are maintained.
• Fundamental responsibilities are to perform administrative duties for the department and ensure quality leadership is available to front line staff and our guests.
• You will drive sales utilizing our selling strategy that “selling is service”. Focus on delivering great guest experience.
• You will be part of a Guest Services Management Team and will assist the Manager and other Guest Services Supervisors, as required, to ensure responsibilities are covered as days off and hours of operation dictate and in dealing with high level of guest complaints