Guest Services Duty Manager at AirAsia

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Safety, Security, Service Standards, Communication, Management, Leadership, Interpersonal Skills, Problem Solving, Analytical Skills, Budgeting, Training, MS Word, Excel, PowerPoint, Customer Service

Industry

Airlines and Aviation

Description

Job Description AirAsia X is seeking a dynamic Duty Manager - Melbourne (MEL) to be part of the best airline team in the sky! Guest Service Duty Manager shall maintain the highest level of safety, security and service standards for ground operations. Main Responsibilities The function and responsibilities are to coordinate, supervise, monitor implementation, plan and develop the department. Planning to ensure that manpower requirements are sufficient for the operation Provide vision and operations strategy in the field follow Fare Carrier Operations, by maximizing the productivity and minimizing the operating cost. Ensure effective communication and coordination with relevant local and government agencies in the continuous assessment of airports and associated facilities to meet the targeted standards and procedures of operations. Ensure that standard discipline of all ground staff is at the highest level at every time when dealing with the internal and external customer. Plan and review the staff roster to be fair to all staff, meet labor law requirements and fully meet operational needs. Coordinating, Planning, preparing and presenting budgets for the department. Targeting optimal efficiency in administrative routines and the standards of the daily operations in order to meet the company procedures and requirements. Efficiently respond to any complaints and compliments from passengers. Liaising closely with the Training Center in monitoring performance and incorporating new training needs into future programs. Ensuring that all manuals used in Ground Operations are developed, maintained, amended and distributed in a timely manner, strictly adhering to applicable standards of regulation. Has authority to make decisions up to Low Risk Event to the safety and/or security of the aircraft operations and shall consult HOD for any medium risk events. Ensure ground handling operations are conducted in accordance with applicable regulations and AAX Standard. Traits Possess personal traits: friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment. Proficient in oral and written English or local language where staff is located. Ability to maintain high confidentiality, tactful and discretion when dealing with people Possess good management and leadership abilities Possess good interpersonal and communication skills to collaborate effectively with passengers Able to work on flexible hours. Merits Completion of tertiary education Diploma or Bachelor's Degree in any field will be an added advantage Minimum 5 years experience in the aviation industry is an added advantage Analytical with problem solving skills. Good writing skills and able to handle passengers' complaints. High comfort level working in a diverse environment Good knowledge of MS Word, Excel and PowerPoint. Location: Melbourne Airport (MEL) AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 24 countries and over 130 destinations. We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone Can Fly"

Responsibilities

The Guest Services Duty Manager is responsible for coordinating and supervising ground operations to maintain safety, security, and service standards. This includes planning manpower requirements, managing staff rosters, and ensuring effective communication with local agencies.