Guest Services Executive (Front Desk) at Accor

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Check-in/Check-out, Payment Processing, Customer Service, Interpersonal Skills, Property Management Systems, Communication Skills, Problem Solving, Time Management, Conflict Resolution

Industry

Hospitality

Description

Company Description At Pullman Singapore Orchard, progress is woven into every experience we create — from our fashion-inspired rooms and suites to our vibrant dining destinations, wellness spaces, dynamic event venues, and one-of-a-kind urban beach club atmosphere. More than a 5-star hotel, we are a bold, design-led destination where contemporary hospitality, culture, flavour, and connection come together to spark discovery and memorable moments. Our service culture is built on curiosity, confidence, and growth, encouraging our teams to bring fresh energy to every guest interaction. Here, every role contributes to a hotel experience that feels stylish, social, and alive — where people are empowered to grow, ideas move forward, and the spirit of Pullman comes to life through service that is personal, progressive, and unmistakably memorable. Job Description Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas Assist guests with check-in and check out Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash payment Manage and assist guests with any enquiry that may arise Process all guests check out by confirming invoice balance, payment mode and feedback on stay Qualifications Diploma from preferably hospitality or related field Minimum 1 years’ relevant experience or in customer service Excellent written and communication skills in English and ability to communicate in a second language Additional Information Possess strong interpersonal skills. Understand and addresses guests and/or colleagues needs. Create and maintain a cohesive environment for the team. Focus on service with an eye for detail and an approachable attitude. Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment. Prioritise and organize work assignments. Self-motivated and show good initiative in a dynamic environment. Ensure security and confidentiality of guest and hotel information. Possess good computer and property management system skills Embrace and responds to change effectively Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The role involves welcoming guests, managing check-in and check-out processes, and handling payments and deposits. Additionally, the executive provides information on hotel facilities and surrounding areas while resolving guest inquiries.