Guest Services Executive - Front Office - Jumeirah Living Marina Gate at Jumeirah Group

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Check-Ins, Guest Check-Outs, Billing Inquiries, Cash Transactions, Room Allocation, Reservation Modifications, Complaint Resolution, Upselling, Communication Skills, Interpersonal Skills, Multicultural Environment Experience, English Proficiency, Russian Language Skills

Industry

Hospitality

Description

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Living Marina Gate: Jumeirah Living Marina Gate is set within walking distance of Dubai Marina’s diverse dining and retail destinations, with uninterrupted views across the waterfront. Ideal for both business and leisure travellers, the property includes a range of dining and lifestyle facilities suited to short and extended stays. About the Job An exciting opportunity has arisen for a Guest Services Executive – Front Office to join Jumeirah Living Marina Gate. The main duties and responsibilities of this role include: Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience. Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately. Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated. Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures. Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary. Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling. About You The ideal candidate for this position will have the following experience and qualifications: Relevant experience in hospitality or related industries Experience working in a multi-cultural environment Strong communication and interpersonal skills Proficiency in English Russian Speaker About the Benefits At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. Benefits include: Supportive and inclusive work environment Access to Learning & Development programmes and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Company-provided shared accommodation Comprehensive healthcare and life insurance coverage Paid annual leave and flight from your home country Performance-based incentives tailored to your role Competitive tax-free salary paid in UAE Dirhams (AED)

Responsibilities

The Guest Services Executive will efficiently handle guest check-ins and check-outs, ensuring a smooth and welcoming experience. They will also manage guest payments, resolve complaints, and promote hotel services during interactions.