Guest Services Executive - Spa - Jumeirah The Red Sea at Jumeirah Group

, , Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Guest Relations, Food Service, Food Safety, Hygiene, Handling Guest Enquiries, Recommending Amenities, Anticipating Customer Needs, Complaint Resolution, Reception Desk Operations, Stock Management, Table Setting, Efficient Serving, SOP Adherence, Multi-cultural Environment

Industry

Hospitality

Description

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About the Job An exciting opportunity has arisen for a Guest Services Executive - Spa to join Jumeirah The Red Sea. The main duties and responsibilities of this role include: Greet and Escort guests to various location in the spa, ensure the cleanliness of treatment room, handle guest enquiries, recommend and arrange amenities for the guests, and run errands as necessary. Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information. Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the managers as necessary. Maintain operation and cleanliness of the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards. Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs and guest’s requirements. Serve and clear food & drinks efficiently & punctually in line with our service standards. About You The ideal candidate for this position will have the following experience and qualifications: Hold a High School Diploma or Equivalent Demonstrate knowledge of guest services and guest relations, food service, food safety and hygiene Hold Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a Related Field (Desirable) Possess 2-3 years of experience within the international luxury hospitality industry, ideally in a similar role Demonstrate experience working in a multi‑cultural environment About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: Supportive and inclusive work environment Access to Learning & Development programmes and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Health care and insurance benefits Locally competitive salary and incentive structure Locally relevant benefits as determined by the property

Responsibilities

The main duties involve greeting and escorting guests within the spa, ensuring treatment room cleanliness, handling inquiries, recommending amenities, and running necessary errands. Responsibilities also include anticipating guest needs, resolving dissatisfaction promptly, maintaining the reception desk, stocking areas, and preparing/serving food and beverages according to standards.