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Guest Services Executive - The Peak - Jumeirah Carlton Tower at Jumeirah Group

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication, Sales, Customer Interaction, Booking Management, Product Knowledge, Upselling, Scheduling, Billing, Professional Demeanor, Orientation, Query Resolution, Team Collaboration, Health Club Knowledge, Spa Knowledge, Front Office Operations

Industry

Hospitality

Description

PURPOSE Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service. Must possess extensive knowledge of respective domain (Spa, Health Club, Front Office Operations & Experience Team) answer all queries associated with facilities, products, and services to all members/guests. Guide, promote and upsell product and services associated with respective domain (Spa, Health Club, Front Office Operations & Experience Team) where applicable thus contributing to increase sales and repeat business. Answer phones and use applications as per respective domain to handle bookings, scheduling and billing. JOB DETAILS Job Title: Guest Services Executive Grade: 9-Individual Contributor Region: Global Location: Global Function: Rooms Reports To: Team Leader | Supervisor Direct Reports: Not Applicable Financial Accountability: Not Applicable

Responsibilities

Provide guests with a unique and outstanding experience while exhibiting a friendly and professional demeanor. Answer queries related to facilities, promote products and services, and handle bookings and scheduling.