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Guest Services - Fitness Center at Buffalo Grove Park District
Buffalo Grove, Illinois, United States -
Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

21.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Computer Knowledge, Microsoft Office, Phone Etiquette, Cash Handling, Sales Reconciliation, Problem Solving, Cleaning

Industry

Health;Wellness & Fitness

Description
Job Summary: The Guest Services Representative performs duties to provide customer service to the members and guests of the Buffalo Grove Fitness Center. This position is a part-time, year-round position. Must be able to work evenings from 4pm - 10:15pm on weekdays and weekends. Must also be available to work 3+ holiday shifts per year. Essential Functions: 1. Must have detailed computer knowledge and be able to learn new programs quickly. Experience with Microsoft Office preferred. 2. Greet and check in all members upon entering and leaving the facility. 3. Answer incoming phone calls politely and professionally. 4. Retrieve messages and transfer calls and messages to the appropriate department or person. 5. Perform opening and closing procedures and paperwork including reconciling cash and sales made during the day and verifying the correct dollar amount to be deposited. 6. Assist members in a friendly and pleasant manner during challenging situations. 7. Clean the front desk as needed. Education and Experience: 1. High school diploma or GED or equivalent required. 2. Customer service experience required. Salary: $17 - $21 per hour, depending on experience Benefits: Free Fitness Center pass for employees who work 8 hours or more per week, along with other discounts towards Park District programs.
Responsibilities
The Guest Services Representative provides customer service to members and guests, including greeting and checking in individuals, answering phone calls, and assisting members during challenging situations. They also perform opening and closing procedures and maintain cleanliness at the front desk.