$23/HR + MONTHLY GAS ALLOWANCE + MEDICAL + DENTAL + MORE!

Are you ready to be part of an award-winning team that delivers exceptional guest experiences? Look no further! Villa Eyrie Resort, a renowned establishment voted in the Top 10% of hotels worldwide by Travelers Choice and recognized as one of the Top 100 Restaurants in Canada, is seeking talented individuals to join our esteemed guest services team.
Nestled just 15 minutes north of Langford or Colwood, our exquisite location offers the opportunity to work in one of the most stunning resorts on Vancouver Island. If you are passionate about providing outstanding customer service and thrive on going above and beyond to ensure every guest has an unforgettable time, then we would love to meet you!
Villa Eyrie Resort is currently seeking a full-time Guest Service Agent to join our team and to be a part of our commitment to excellence in hospitality.

Why work with us?

• Extensive medical, dental, vision and insurance package after 90 days
• Discounts for food, spa, retail items and accommodations.
• Additional employee benefits include discounted friends and family rates at all businesses with the GAIN Group of Companies, including the one of 17 automotive dealerships, GAIN Collision, Cowichan River Lodge, Vancouver Island Motorsport Circuit, special rates at other hotel properties and of course, the Villa Eyrie Resort, Tuscan Spa and Alpina Restaurant.
• Advancement opportunities within the Resort or into one of our other 22 businesses on Vancouver Island and in Vancouver BC. (Accounting, HR, Marketing, Sales, Administration, Mechanics, Fabrication, Detailing and more)
• Work with an amazing and positive team!
• So much more!

What you will need to be part of our great team….

• Prior experience in customer service, sales, administration, or relevant roles within the hospitality industry.
• Possess a friendly and outgoing personality, with a genuine passion for interacting with customers.
• Display computer literacy and proficiency in Microsoft Office applications.
• Prior knowledge and experience with hotel Property Management Systems (PMS) is considered an asset.
• Exhibit strong interpersonal skills and problem-solving abilities, coupled with a high level of responsibility and reliability.
• Thrive in a collaborative team environment, remaining adaptable and composed under pressure in a fast-paced and dynamic setting.
• Embrace a positive attitude, fostering a spirit of teamwork and cooperation.
• Maintain full flexibility in availability, including weekdays, weekends, and statutory holidays.
• Demonstrate fluency in computer operations and the ability to deliver effective written and oral communications

• Provide exceptional assistance and promptly address guest inquiries regarding bookings, dining, spa reservations, and activities, ensuring their needs are met throughout their stay.
• Welcome guests with warmth and professionalism, ensuring a seamless check-in process and surpassing service standards in settling guest accounts.
• Uphold strict confidentiality and security measures to safeguard guest rooms, personal information, and belongings.
• Ensure prompt delivery of specialty items and attend to specific guest requirements with meticulous attention to detail.
• Exude a friendly and courteous demeanor, creating a welcoming atmosphere and leaving a positive impression on every guest interaction.
• Seize revenue opportunities by presenting guests with alternatives and upgrades to elevate their experiences.
• Undertake additional responsibilities as assigned to support the smooth functioning of the resort.
• Safely and professionally operate vehicles, assigning them to the appropriate individuals as needed.