Guest Services - Front Desk Agent - Holiday Inn Express, Middletown, RI at Lafrance Hospitality

Tiverton, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

18.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Check-in, Check-out, Reservation Management, Inquiry Handling, Professional Demeanor, Communication Skills, Attention To Detail, Flexibility, Teamwork

Industry

Hospitality

Description

Join our fantastic team at the Holiday Inn Express, Middletown, RI as a Front Desk Agent! We are looking for an enthusiastic and customer-oriented individual to provide outstanding service to our guests. This position is essential in ensuring a positive first impression for our guests. You will be responsible for checking guests in and out, managing reservations, and addressing any guest inquiries or concerns with a warm and professional demeanor. We need a team member with the flexibility to work 7-3PM and 3PM -11PM shifts. Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500. Pay: $17 - $18 Per Hour Shift: Part- Time Schedule: 3- 4 days a week mix shifts Responsibilities: Welcome guests and assist with check-in and check-out processes. Ensure all guest information is accurately recorded in the system. Answer phone calls and respond to inquiries in a courteous manner. Handle guest complaints professionally and efficiently. Maintain knowledge of hotel amenities, services, and local attractions. Assist with the management of reservations and room assignments. Collaborate with other departments to meet guest needs. Join the Holiday Inn Express team and enjoy a rewarding work environment that values teamwork and dedication! Keywords: HOTEL, guest services, front desk, front desk agent, hotel agent Customer service experience Ability to work flexible hours, including nights and weekends Strong communication skills Attention to detail 401K Matching Brand Hotel Room Discounts Company Wide Hotel Room Discount Program Referral Bonus Incentive Retention Bonus Incentive Annual Review Program Extensive Room for Growth Paid Training

Responsibilities

The Front Desk Agent will be responsible for welcoming guests, managing check-in and check-out processes, accurately recording guest information, and handling phone inquiries courteously. This role also involves professionally addressing guest complaints and maintaining knowledge of hotel amenities and local attractions.