GUEST SERVICES, FRONT DESK - PT (Fri Only) at Spartan Fitness

Asheville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

18.0

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Sales, Point-of-sale software, Communication, Cash handling, Data entry, Merchandising, Stock rotation, Conflict resolution, Interpersonal skills, Organization, Attention to detail, Time management, Basic computer skills

Industry

Wellness and Fitness Services

Description

Description Company Statement Asheville Yoga Center serves as a leader guiding people to fully engage with their life through the practice of yoga. AYC is centered on inclusion and love offering a nourishing sanctuary for all, by providing the highest quality hatha yoga to help individuals heal and become their strongest selves. It is our goal to foster a work environment that is both supportive and family-oriented allowing each individual to shine and be the best version of themselves. Position Statement The Guest Services Team Member provides all guests with consistently excellent customer service and a memorable visit. This includes the highest standards of presentation and guest care at all times. The Guest Services Team is primarily the first AYC representative to interact face-to-face with guests. This role is a representative of the entire organization supporting company goals, initiatives, and sales activities. Position is located in Asheville, NC. This is not a remote position. Friday Only with option to pick up additional shifts. Primary duties Provide a consistent, warm welcome to all guests, always maintain a high level of guest care, and contribute to improving services. Actively engage studio clientele in conversations regarding their membership and all membership options with the goal to help them find the best package to meet their individual needs and budget. Participate in and fulfill all direct sales initiatives including calls and emails, and complete required tracking documents. Understand and be able to effectively communicate all services and products offered by AYC educating clients and prospects on various programs, classes, events, teacher trainings, and lodging opportunities. Support all company efforts to increase client retention and member engagement. Ensure all guest areas are presented to the highest standards with particular regard to cleanliness and promotional signage. Always adhere to the highest standards of presentation and hygiene. Maintain and update contact information for guests and members in all databases and software programs in a timely and systematic manner. Ensure all telephone and email inquiries are answered quickly (within 24 hours) and messages are forwarded to the correct individuals. Adhere to all cash handling procedures ensuring that all sales are processed quickly. Ensure all opening and closing procedures are followed. Complete all daily checklists. Assist with ordering, stock rotation, and merchandising. Attend all mandatory meetings and training sessions aimed at improving and reinforcing knowledge and understanding of the job, culture, and organizational priorities. Support affiliate organizations (e.g., The Ayurvedic Institute, AyurPrana) in various capacity. Maintenance and cleanliness of yoga studios/campus, including studios, boutique, bathrooms, and outdoor spaces. Support clients in purchasing of products and services. Be sure to understand any and all promotions, packages, and memberships. Supporting yoga instructors with any class-related functions, such as class counts, music, etc. Requirements Qualifications High School diploma or equivalent. Minimum one (1) year retail or customer service experience preferably within the health and wellness industry. Basic computer skills and experience with point-of-sale software. Interest in yoga, meditation, Ayurveda, wellness is highly preferred. Physical Requirements - (not limited to) Must be able to lift, push, pull, and carry up to 40 lbs. Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces. Must be able to see and hear. Must be able to communicate verbally and in writing in English. Must be able to work around moderate noise level.

Responsibilities

The Guest Services Team Member provides excellent customer service, manages sales activities, and maintains the cleanliness and presentation of the studio. They are responsible for assisting clients with memberships, processing transactions, and supporting instructors with class-related functions.