POSITION OVERVIEW

Join our team as a Guest Services and become the welcoming face of GRETA. Your role is crucial in ensuring that every guest feels comfortable from the moment they arrive. From greeting guests to managing coat-check, cash floats, the merch counter and more, you’ll play a key part in creating unforgettable experiences.

SKILLS AND QUALIFICATIONS

• Excellent interpersonal skills, with a genuine and friendly demeanor
• Ability to multitask and stay organized in a fast-paced environment
• Strong communication skills, both verbal and written
• Attention to detail, ensuring accuracy in guest interactions and transactions
• Comfortable working with cash and maintaining balanced cash floats
• Familiarity with reservation systems and guest lists is an asset
• Prior experience in customer service or hospitality is advantageous

• Greet and welcome guests warmly, ensuring they feel valued and comfortable
• Provide preloaded game cards and process payments for merchandise purchases
• Verify IDs for legal drinking age and manage coat check operations
• Maintain an organized and presentable coat check area for guests
• Collaborate with management and arcade staff to ensure a seamless guest experience
• Understand and manage reservations and guest lists effectively
• Keep cash floats balanced and maintain a clean work station
• Bid guests a pleasant farewell as they depart