GUEST SERVICES HOST

Location (Country-County-City) UK-Surrey-Chertsey
Job ID
2025-8771
Employment Type
Full-Time
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Thorpe Park Resort

QUALIFICATIONS & EXPERIENCE

No previous experience required, just enthusiasm and eagerness to learn!
Show us you’re guest obsessed by being positive and helpful.
Go together to show our guests that’s you care!

• Maintaining a robust service platform to provide memorable experiences for all our guests.
• Working within the response time targets (SLA’s) on all forms of Guest feedback, ensuring they are consistent and to the highest quality.
• Ensuring Guest Satisfaction and KPI targets are achieved through service to our guests.
• Dealing with on the day feedback, ensuring any recovery offered to our guests remains consistent.
• Operating in line with the recovery matrix to ensure any recovery offered remains consistent.
• Take ownership of feedback to minimise escalations.
• Be an ambassador for the Resort and the department, promoting Guest Obsession at all opportunities