JOB OBJECTIVES AND RESPONSIBILITIES

Join our award-winning Guest Services team!
Do you love meeting new people? Are you naturally confident, friendly and full of positive energy? We’re on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team.
This is a character-first role – whether you’re welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference. We’ll teach you the rest.

MAIN DUTIES

Promote a welcoming and inclusive environment for Guests, residents and colleagues
Confidently provide knowledge of Gunwharf and surrounding areas
Drive Guest feedback through the Share Your Thoughts platform
Manage the Lost & Found property
Professionally communicate with guests through telephone and email
Participate and assist with all Centre events
Carry out hands free shopping service
Comfortable working indoors and outdoors, whatever the weather
Be observant and report any safety or maintenance concerns
Liaison with other departments and brand partners
Provide support for Guests with disabilities and additional needs, showing sensitivity and respect
Be willing to learn, adapt and take on new training as neede