GUEST SERVICE HOST

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.
As our Guest Service Host, you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each time.

• Have excellent interpersonal skills and are able to connect with others
• Manage requests promptly, helpfully, politely, and with a caring attitude
• Possess an excellent command of English and have impeccable communication skills
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
• Attend and actively participate in all required training sessions including shift briefings.
• Work as a strong and committed team member and colleague, as well as proactively nurture all relationships.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• You will be responsible for answering external and internal calls to the standard laid down and to connect to the relevant parties during the day. This will include accurately maintaining departmental systems, procedures, and logbooks, responding to emergency procedures
• Contact appropriate individual or department (e.g., Guest Experience, Reception, Housekeeping, Engineering, Security) as necessary to resolve guest call, request, or problem.
• With previous experience as a Telephone Operator or Receptionist preferable
  Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.