Guest Services Host at Staycity Ltd

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Customer Service, Check-in, Check-out, Reservations, Concierge, Communication, Organization, Attention To Detail, Cash Handling, Billing, Problem Solving, Property Management Systems, Health & Safety Compliance, Proactive Attitude, Teamwork

Industry

Hospitality

Description

Welcome to Wilde Aparthotels, a vibrant and fast-growing aparthotel brand bringing a fresh hospitality experience to some of Europe’s most exciting cities. With beautiful properties in places like London, Berlin, Edinburgh, Lisbon, and Vienna, we combine our Irish heritage with local culture to create unique guest experiences in every location. We’re looking for an enthusiastic and friendly Guest Services Host to join our front-of-house team and deliver exceptional guest service across reception and concierge touchpoints. This role suits someone who enjoys working as part of a small, collaborative team, thrives on delivering memorable guest experiences, and is comfortable working across a variety of shifts including mornings, evenings and weekends. What you’ll be doing Welcoming guests with a warm, professional approach and providing a smooth check-in and check-out experience Responding to guest enquiries and requests promptly—via reception, phone and email—to ensure high satisfaction levels Assisting with reservations, room allocations and guest arrivals to support efficient operations Providing local information and recommendations to enhance the guest experience Handling guest feedback and resolving issues professionally, escalating to management when necessary Supporting cash handling, billing and daily front office reporting in line with company procedures Coordinating with housekeeping, maintenance and F&B teams to fulfil guest requests and maintain standards Maintaining accurate records in the property management system (PMS) and other required systems Ensuring compliance with health & safety, data protection and company policies What we’re looking for Previous experience in a reception, guest services or customer-facing hospitality role is desirable but not essential Friendly, professional and calm under pressure with excellent customer service skills Good communication skills—comfortable engaging with a diverse range of guests Organised with attention to detail and the ability to prioritise tasks effectively Confident using property management systems (PMS) and standard office software Numerate and accurate with cash handling and basic billing procedures Flexible and reliable with a willingness to work early mornings, evenings and weekends as required A positive, proactive attitude and a willingness to support wider Wilde initiatives What you’ll get in return Paid family leave (after 1 year of service) Flexible working patterns Bonus scheme linked to property and team performance Discounted stays for you, your family and friends Refer & Earn scheme – up to £/€550 Cycle to Work scheme Education support to develop your skills 2 paid volunteer days per year Employee Assistance Program (EAP) for you and your family An extra day off for your birthday At Wilde, we believe in great hospitality, strong teams, and creating memorable guest experiences. If you’re passionate about service, enjoy engaging with guests, and want to be part of a growing brand, we’d love to hear from you. Start your Wilde journey today – click “Apply” now.

Responsibilities

The Guest Services Host will be responsible for welcoming guests warmly, managing smooth check-in/check-out processes, and promptly responding to all guest inquiries via reception, phone, and email to ensure high satisfaction levels. This includes assisting with reservations, providing local recommendations, handling feedback, supporting billing procedures, and coordinating with internal teams like housekeeping and maintenance.