Guest Services Host at Thorpe Park Resort

Borough of Runnymede, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Conflict Resolution, Teamwork, Attention To Detail, IT Proficiency, Professionalism, Empathy, Brand Ambassadorship, Guest Experience Management

Industry

Recreational Facilities

Description

What you'll bring to the team A passion for delivering exceptional guest experiences, always putting the guest at the heart of everything you do. Confidence working in a guest-facing role, handling enquiries and feedback with professionalism and empathy. The ability to resolve issues efficiently, ensuring all guest feedback is managed in line with company standards and recovery guidelines. A proactive, positive attitude with the ability to create memorable experiences for every guest. Strong teamwork skills, alongside the ability to work independently when required. Attention to detail, ensuring high standards of presentation, cleanliness, and organisation are always maintained. A commitment to following all health & safety, environmental, and company procedures. Enthusiasm to act as a brand ambassador, promoting Guest Obsession and supporting key performance targets across the resort. Qualifications & Experience Strong communication skills, both face-to-face and written (e.g. responding to emails and guest feedback). Ability to confidently engage with a wide range of guests and colleagues. Fluent in spoken and written English. Comfortable using IT systems and able to learn new processes quickly. Ability to work efficiently both independently and as part of a team. Previous experience in customer service or a guest-facing role is desirable but not essential. A willingness to learn about the Thorpe Park Resort, its policies, and the wider Merlin Entertainments brand. Benefits Alongside the opportunity to perform to thousands of international guests in your residency, you’ll also receive: Monthly Bonus based on guest satisfaction 25% discount in our retail shops and restaurants and 40% off LEGO online Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year Discounted rates at Merlin hotels all over the world Employee pricing up to 55% off cinema tickets If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible. Pay Range Competitive

Responsibilities

Deliver exceptional guest experiences by handling enquiries and resolving issues professionally. Act as a brand ambassador to promote guest obsession and maintain high standards of presentation and cleanliness.